In this conversation, Steven Filby, Head of Talent, and Learning at The Hong Kong Jockey Club, joins Natalie Turner to discuss the challenges of building hybrid workforces that can innovate together across geographies and time zones, especially in the context of the COVID-19 pandemic. He also talks about the importance of HR in leading innovation to support their organisation's strategic goals.

As a guidepost, we use The Six ‘I’s®  to explore Steven’s innovation leadership style. He also shares stories of how he encouraged innovation at Edgewell and how he is addressing talent challenges at the Hong Kong Jockey Club.

Some of the key take aways are:

1. The high-tech industry is Innovative externally, but internally there is a lack of innovation and sometimes falls behind in best practices. HR plays a crucial role in helping to catch up internally.
2. In the consumer goods industry, Steven saw how the pandemic created many challenges for HR, especially in managing a global workforce, maintaining a positive employee experience, and managing productivity.
3. Companies need to be innovative in their approaches to managing and engaging their employees in the hybrid work environment. HR leaders should focus on building trust, communication, and creating a sense of belonging among employees, regardless of their location.
4. HR leaders should take a data-driven approach to measure the impact of their programs and initiatives on the employee experience and business outcomes.

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